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Chapter 2: PRODUCT DETAILS

Chapter 1: INTRODUCING AKIXI
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Chapter 2: PRODUCT DETAILS
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Chapter 3: WHERE WE SHINE
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Chapter 4: HOW TO DEMO
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Chapter 5: LET’S DO THIS!
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Chapter 6: TAKING CARE OF CUSTOMERS
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INTRODUCING AKIXI
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Chapter 2: PRODUCT DETAILS

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Chapter 2: PRODUCT DETAILS
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<span id="topic-1">Akixi Insights</span>

Companies of all sizes are growing increasingly data-driven, as employees become more dispersed with hybrid working, and customers demand more from every interaction.

Akixi helps service providers maximize the opportunity this brings with Akixi Insights, a call analytics solution that provides real-time actionable insights, helping businesses to make data-driven decisions as they transition into a new age of digital transformation and customer-obsessed service.

<span id="topic-2">End User Benefits</span>

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Akixi Insights provides a powerful collection of six pre-built reports to maximize your customer’s revenue and productivity.

  • • What’s Happening Now - Enables the customer to see their company’s key real-time events for today in a single dashboard. See Report
  • • Serve More Customers - Find out when customers are trying to contact you and whether you have enough staff to manage the demand. See Report
  • • Recapture Lost Callers - Recapture lost callers by tracking unreturned missed calls in real-time. See Report
  • • Increase Productivity - View the productivity of all users for that day and their real-time status. See Report
  • • Today’s Call Log - See the details of every monitored call and search specific records. See Report
  • • Calls Overview - Identify your customer’s busy periods throughout the day and week. See Report

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<span id="topic-3">The Offer</span>

Akixi understands that it can be challenging for businesses to experience the benefits of analytics unless they HAVE analytics.

That is why Akixi has introduced Light Up The Base - a new Go-To-Market program that gives you and your customers the opportunity to experience Akixi Insights on a ‘try before you buy’ basis.

There is no commercial risk to you and no obligation for your customers.

About ‘Light Up The Base’:

  • ✓ We work with you to design and plan the campaign
  • ✓ We give you access to Akixi Insights on a free trial basis for all your customers - and the trial duration is flexible
  • ✓ We give you access to an online hub where you can view all your customers on the Insights trial and easily prioritize your sales follow-up by revenue opportunity
  • ✓ We provide you with a unique Insights Smart Report for each of your customers, highlighting areas for potential business improvement, to help you demonstrate Akixi’s value and convert the sale
  • ✓ You benefit from increased recurring revenue, and your customer operates a better business based on data-driven decisions

<span id="topic-4">The Opportunity Value</span>

*Based on $4.95 per Akixi user

Typical example of a UCaaS Service Provider after 3 years deploying with Akixi

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How do I get started with Akixi?
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Reach out to your Akixi account manager, and we can get things moving.Alternatively, you can complete the website inquiry form at https://www.akixi.com/contact/ or email us at info@akixi.com, and we’ll be happy to answer any queries you may have.

Are Akixi reports customizable?
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They sure are! Akixi Insights provides six reports as standard, but users do have the option to customize these reports. It is also possible to create new reports, and there’s no limit to the quantity. With 19 different report types and over 400 statistics available for users to choose from, Akixi Insights can be tailored to meet the business's exact requirements.

Which telephony platforms are currently supported?
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Our solutions are compatible with some of the world’s most robust hosted telephony platforms, giving you a world-class award-winning solution to optimize your business communications strategy.
To find out about on-premise/PBX integrations, visit here. https://www.akixi.com/platform-integrations/
New platform compatibility is under review – please log your requests at: https://akixi.uservoice.com/forums/914122-integration-and-compatibility

Do I have to install any additional software to use Akixi?
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No. As Akixi is a cloud-based service, it is available to use from any web browser. You simply sign in, and we will ensure you are always up to date with the latest version.

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