Chapter 1: INTRODUCING AKIXI

<span id="topic-1">Who are we?</span>

We do this by working in partnership with a global network of service providers to add value for businesses in the US and worldwide, supporting them with go-to-market programs that add value, demonstrate ROI, drive adoption and provide a revenue opportunity – helping them to maximize ARPU and to rediscover the value of voice.

It does this by working in partnership with a global network of service providers to add value for businesses in the US and worldwide, supporting them with go-to-market programs that add value, demonstrate ROI, drive adoption and provide a revenue opportunity – helping them to maximize ARPU and to rediscover the value of voice.

In February 2022, Akixi announced an investment from Axiom Equity, a B2B SaaS investor, and True North Advisory. Their partners include Mike Tessler and Scott Hoffpauir, the founders and former management team of BroadSoft, Inc.

This investment, alongside leadership from CEO Craig Decker, who previously led BroadSoft in EMEA, and Cisco’s Worldwide Cloud and Hosted Group, demonstrate the company’s commitment to a growth strategy that supports international expansion and product innovation.

<span id="topic-2">Why does your business customer need Akixi?</span>    

Every interaction is a potential opportunity for a business, whether it’s the start of a sales conversation or the chance to generate customer loyalty through outstanding service. Plus, with 85% of small business revenue coming via phone, Akixi offers the perfect solution to help businesses capture every call, add value to every interaction, and unlock stable growth.

Don’t be out-shone by your competitors.

• → One-third of businesses say that serving more customers is the primary goal behind their technology spending
• → 80% of businesses say customer experience is key to future business operations
• → 45% of small business owners plan to buy analytics software in the next year

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<span id="topic-3">Akixi as your solution</span>

Delivered via service providers, Akixi offers a range of platform agnostic solutions for small or distributed businesses to dramatically improve customer insight and engagement. The typical Akixi-powered business generates more revenue from customer enquiries whilst also keeping those customers happier for longer, generating increased customer and brand equity value for service providers.  

  1. Instantly increase your customer wallet share  

  2. Increase customer lifetime value  

  3. Keep your brand fresh and relevant to customers  

  4. Differentiate and extend your portfolio  

  5. Reduce customer churn

<span id="topic-4">The problems Akixi solves</span>

Today, businesses are looking for solutions that maximize the capabilities of cloud communications by simplifying the complex to deliver the insight required for enabling business improvement.  

We help you solve your customers’ problems by offering powerful, yet easy to use solutions that bridge the gap between resource-intensive and costly enterprise options, and the often less than useful consumer offerings.

Akixi Insights is a new and powerful value layer that enriches your hosted voice offering by delivering truly meaningful business metrics.